Every time I frequent the gas station not even. If I could give this store a zero I would. I have been a customer of yours for over 30 years and the way that I was treated today by your manager and assistant manager it’s just disgusting. I think that you should be looking into Maria being an assistant manager and how she treats her workers that report to her because I can guarantee you she is not a nice person. So yes when I called her a dumb bitch I was very upset. I am just appalled that she would respond to me saying she was not responding to me but accidentally did and that this would be acceptable behavior by an assistant manager. It makes me wonder how your assistant manager Maria treats her coworkers that report to her if this is how she treats me when I was trying to let her know that Vincent would be out sick. I texted her about my son letting her know that he was sick and she responds to me on my text accidentally saying that she was not going to respond to me. My whole complaint is that Maria the assistant manager treated me in the manner that she did. Now being threatened by your manager I will be going to the Franklin Park police and filing report against Griselda. As I was leaving the store today Griselda asked me where did I work that she was going to come to my work and cause problems for me. Off Repeatedly and also to say that my son an I can not F. Griselda said yes since I called her name it was OK for her to tell me to F. I wanted to know if it’s okay that her assistant manager Maria spoke to me the way that she spoke to me and June 14. Griselda came out and said I called Maria a name and it was okay for her not to serve me. My pump was turned off and I had to go inside to pay. Today June 30th I went to Shell 4706741 and tried to get gas outside on pump 3. I have been a retail manager for Walmart the last 15 yrs and know the importance of good customer service and this store does not have it. I have never came in maybe the 4 times I have come had I had a good experience here. The reason for my complaint is this store is always like this. I said no maam I won't be waiting any longer and left and went to another exit. And I told them I had waited in line at the one register that was open with 4 people behind the counter with no other merchandise in my hand but my lottery tickets and money at any time they could have said you have to go to the other register. Considering I just waited about 8 min in line I wasnt happy. Anyway I said well how long will it be ? They said about 5 min or so. Skipped the lone we were in and they took him right away when he walked in on the closed register. Now I didnt say anything about the guy that came right in and got lottery while I was in line because he called ahead and got his tickets and just came in to pay. Ok so I go wait in line it's my turn now then they say you have to do lottery on they other register that is closed and you have to wait for us to open it. There was a sign up saying go to the other register. The line was sooo long they had one register going. And he used to be a truck driver and he was just doing this until he got back to that. I even asked him why he is always so rude and hates his job. They have one of the rudest people who hates his job. I hate going to the shell gas station near my house.
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